Provide support and monitoring through API for blockchain analysis

To fully utilize API for blockchain, it is best to implement analysis to track their performance. A good analysis platform will allow you to associate every event that occurs in the application with users and/or companies. This can provide a more detailed understanding of the developer's experience and how everyone uses APIs. Some of the most important features that this platform should have are funnel and retention.

Channels are the gradual segmentation of processes in your application. For example, you may be optimizing your registration process and looking for ways to speed up the process. This analysis provides you with insights into how long it takes for users to complete these steps and the percentage of customers who have completed these steps. This is important because it helps establish a baseline that you can use when trying to improve conversions and API usage.

Retention analysis can help determine when customers will exit or become inactive with your product and API for blockchain This helps improve retention rates and lets you know when developers experience issues. In addition, this will enable you to establish baselines that link improvements or deterioration in developer experience to user retention.

Another way to track API usage is to use alerts to let you know when users are experiencing difficulties or to let you know about traffic anomalies. For example, alerts can be used to help customer success teams understand the issues users are facing so that they can lend a helping hand and provide assistance. The alert also allows product teams to learn from feedback on issues in the short term and make improvements in the future. Modern API analysis tools allow you to easily send these alerts through methods such as SMS or email.

By setting automatic alerts for specified events encountered by users, you can alleviate the pressure on the support team. For example, if a user has a large number of 401 unauthorized responses, you may want to send them an email with advice or guidance on how to solve the problem. This makes it easier for them to provide immediate and proactive action.